Purchase process

Have you decided to purchase an item from our eBay store? Here's how to complete your purchase easily and securely:

1. Selecting an item: First, read the item description carefully and check the information in the description, such as item dimensions, compatibility, shipping, and return policies.

2. Make a purchase: Click the "Buy It Now" button. You will be prompted to log in to your eBay account if you aren't already logged in.

3. Enter payment information: Select your preferred payment method. eBay offers several options, including PayPal, credit card, or direct debit. Enter the necessary payment information.

4. Check shipping address: Make sure your registered shipping address is correct. If you would like a different address, you can change it here.

5. Confirm purchase: Review all information and complete the purchase by clicking “Confirm purchase” or a similar button.

6. Communicate with us: If you have any specific questions or requirements regarding the item, you can contact us at any time via eBay.

7. Shipping and Tracking: After your payment is received, we will ship the item within 24 hours. You will then receive a shipping confirmation via email.

8. Item Inspection Upon Arrival: Please inspect the item upon arrival. If any issues arise, please contact us directly so we can work together to resolve the issue.

9. Leave feedback: After the item arrives and your expectations are met, we would be very grateful for a positive feedback. If we haven't met your expectations, please contact us first before leaving a negative review so we can find a solution. Thank you.

Following these steps should ensure your eBay purchase is smooth and satisfactory. Good luck with your purchase and enjoy your purchase!

Shipment

After you've completed your purchase with us, we take great care to ensure your order arrives quickly and safely. Here's our shipping process:

Packaging:

- Letter mail: We carefully package smaller items that can be sent as a letter in a padded envelope. This ensures that your item is protected during transport and arrives undamaged.
- Larger items: For larger or more delicate products, we use sturdy shipping boxes that offer sufficient space and protect the contents from shocks and damage.

Choice of service provider:

- DHL: Ideal for both domestic and international shipments. DHL offers reliable delivery times and excellent tracking.
- Deutsche Post: Perfect for smaller shipments like letters and documents. We use Deutsche Post for its efficiency and fast delivery.
- DPD: A great option for shipping within Europe. DPD is known for its flexibility and good customer service.

Shipping process:

- After your item has been carefully packaged, we select the optimal shipping service provider depending on the size, weight and destination.
- We will then hand over your shipment to the appropriate service provider as quickly as possible.

We make every effort to ensure your order reaches you safely and promptly. If you have any further questions about the shipping process, please do not hesitate to contact us.

return

Worry-free shopping at M&M Smartek® with free returns:

Not sure if the component you want fits or meets your requirements? Don't worry. With us, you can shop worry-free! If the item doesn't fit or you don't like it, you can return it to us free of charge within the period specified in the cancellation policy. Simply initiate a return and select the appropriate option. You will then receive a free return label. Upon receipt, we will promptly refund your money. If you have any questions, please feel free to contact us at any time so we can explain the process to you. Thank you.

Sincerely, Your M&M Smartek® Team